Submit a request

Please let us know where you purchased the unit

To speed up your inquiry, please also attach a copy of your proof of purchase below.

(located on rear or underside of the unit)

Please include a screenshot of your iLok License Manager showing your ID and the plugins activated, if your question is regarding SSL Native.

Please let us know whether your enquiry relates to an SSL or Harrison plugin

Please tell us which operating system you are running. e.g. 'Win10 Professional' 'macOS 11: Big Sur'

Please let us know the DAW you are using e.g. Pro Tools 2020.5.

Please describe your issue in as much detail as possible

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