Should you encounter any issues with your controller or SSL 360° app, you may be asked to use the Export Report feature. Export Report generates a log file for diagnosis.
When you click Export Report, you'll be asked to choose a destination on your computer to export the .zip file to, which you can then forward to the support agent.
Sometimes we may need older log files from you as the export report only contains the current runs logs. To find the older log files please look here;
Mac HD/User/[user account]/Library/Application Support/SSL/SSL360/LogFiles