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Product Registration FAQ

Hardware registration (Serial Number)

Click here to visit the My Products page and register your hardware.

Hardware serial numbers come in a range of formats, often on the unit itself.

If the new hardware includes bundled software (such as the SSL Production Pack, extended subscription trials and perpetual plug-in licenses), you must register it to your SSL Account first in order to access it. Once registered, you can find your bundled software on the ‘My Products’ page, via the 'Get Your Additional Software' link.

 

Software registration (License Code)

NOTE: If you purchased your SSL plug-in via the SSL eStore, it will have been registered to your SSL Account, deposited directly to your iLok account, and will appear in ‘My Products’ automatically. You do not need to register it manually in order to access your software.

If you purchased your software via a third-party dealer (such as Sweetwater or Plugin Boutique) after November 2022, then you will have received a license code in one of the following formats:

 

SSL Software License Code:

1234567-1331-1234-1AB123CD

If you have an SSL Software License Code that looks similar to the code above, click here to visit the My Products page and register your software.

Please follow the instructions below under 'Registering an SSL Software License Code'.

iLok Activation Code:

1234-1234-1234-1234-1234-1234-1234-12

If you have a iLok Activation Code that looks similar to the code above, then you cannot register this to your SSL Account.


Please follow the instructions below under 'Redeeming an iLok Activation Code'.

 

Registering an SSL Software License Code

If your code looks like this:

1234567-1331-1234-1AB123CD

then follow the steps below.

  1. Go to https://account.solidstatelogic.com/register-product.
  2. Log into your SSL Account or create a new account if you don’t already have one.
  3. Click the 'Register Software' button.

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  4. Fill out the form and click 'Submit'.

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Once you have registered your software to your SSL Account, the license will be deposited to the iLok User ID that you provide, and it will appear under the ‘My Products’ page.

 

Redeeming an iLok Activation Code

NOTE: although we use iLok to license our products, you do *not* need an iLok USB to use our products. iLok License Manager can be used to activate the license to the computer itself, or to an iLok USB plugged into the computer.

To redeem an iLok Activation Code, you must have iLok License Manager installed. open iLok License Manger and go to Licenses > Redeem Activation Code, follow the instructions and enter your activation code.

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Once the activation code has been redeemed, you can proceed with activating your license.

Visit the iLok, Licensing and Activation FAQ for more information. Visit help.ilok.com for more information about how to run iLok-enabled software.