There are three reasons why you may not see a license in your account:
- You purchased the plugin via a 3rd party. Only purchases made fromstore.solidstatelogic.com will appear in accounts at this time.
- If you purchased your plugins before the new account portal (Summer 2021), seeWhere can I find my purchased plug-ins?
- If you have just purchased a new plugin directly fromSSLsee below:
If you have just purchased an SSL plug-in and do not see a license deposited in your account, the reason is most likely that you filled the order form with your email address instead of your active iLok ID before pressing REVIEW ORDER.
To correct this, pleasesubmit a ticketwith a screenshot of your iLok License Manager withChange iLok accountas the subject.